How can I participate in Allyos?
You need to have Indollar in your wallet. 1 Indollar equals 1 USD. If you haven’t received Indollar from a friend as an invitation gift, you need to top-up your wallet in the app.
How can I top up my wallet?
You can top-up your balance on https://allyos.com or within the application either using any major credit or debit cards.
Can I use the Allyos app without Indollar or without topping-up my wallet?
Yes, you actually can. The Allyos app is Free, you can dowload it, take a look around how things look and work, see all the products, but to get a chance winning or buying any product you must have at least 1USD/1Indollar in your wallet
Is this gambling?
No, not at all. This is a totally new concept and the first in the world and we called it Crowdshopping. Basically a trendy and luxurious products and services backed crowdfunding application.
Some listings expire in 1 hour, some in 24 hours, some later. Why?
There is a time limit for each listings and it’s based on their price. It is part of the Crowdshopping concept in order to be the most equal and fair. Allyos is not a gambling or beting app, so it involves certain innovative rules.
Can I suggest an item to win?
Sure. We’d love to hear from you. Hit us up on social media and suggest anything you would love to get for $1 in Allyos.
Are the items covered by warranty?
Every item is covered by the regular manufacturer/factory warranty.
Who do I file a warranty claim?
If you have a warranty issue, please always file your claim first in email to firstname.lastname@example.org. If the item received is defected or you received an unwanted item, we must be notified as soon as possible, so we can take the necessary actions. If you have a warranty claim, we can provide you with the receipt of the item, which will let you file a claim with the manufacturer. Please note that Allyos is not a web shop, by the law we are not obliged to provide warranty cover for any goods.
Do I have to pay tax, customs etc., if I win?
Normally you don’t. If your shipping address or collection point is in an „active country”, meaning Allyos infrastructure is 100%, all fees are included. If your shipping address is in an „inactive country”, meaning our system is not complete there yet, you might be charged for shipping and customs. In such case, our system will promptly notify you in advance so you can decide.
Can’t I just buy your goods?
Unfortunately no, Allyos is not a webshop. It’s the first Crowdshopping app, so you need to participate in the goods you wish to have.
How often do you re-list an item?
That really depends on the popularity and the stock level of the item. Popular items however will be listed more frequently and automatically.
I won an item, but I hate the color / size / etc. Can you send another one which fits my needs?
Unfortunatelly no. You must pay attention to the item description before you opt in on a deal. We only list items that are available at the manufacturer currently.
Can I suggest a charity organisation?
Sure. We’d love to hear that. You may send your suggestions to email@example.com or hit us up on social media.
If I don’t want to use the app any more, what will happen to my wallet balance?
We would really sorry to see you leave, as Allyos is the crowd, and the crowd needs you.
In case of account removal you will have 2 options
- We can transfer back your Indollars in $(USD) to a given bank account. Or,
- You can transfer your wallet to a friend or relative as a gift
Can my Allyos account be inherited? / Can I set a beneficiary for my account?
Yes, you can. In such case always contact our support team on firstname.lastname@example.org
About the App
If I opt in on a deal with more than a dollar, will my chance of winning increase?
It sure will. It’s simple math. For instance, if there is a smartphone for $800 and you get in with $1, your chances are 1:800. But, if you get in with $2 into the same deal, you just doubled your chances to 1:400. Easy. If you fancy, turn the „auto-in” on to maximise your chances while you sleep!
Is there always a winner?
Yes, sure there is. If the target price of a product/campaign complete in time, one participant is raffled and everyone else get their discount voucher. If, a campaign target price is not collected fully in time, that campaign gets cancelled, all participants get their funds back, and the system re-starts the campaign automatically while stocks last.
If I don’t win, will I get a refund?
If you aren’t the lucky one in a successful campaign, you will receive a discount voucher. The initial discount starts at 2% and building from there by 0.1% for the same item. Please note that this initial discount might vary per campaigns, and at certain levels it will get an expiry date.
I am under 18. Can I still use the app?
You can use the app as it is free, but for topping-up your wallet and getting an item delivered you must confirm your age and it must be between 18 and 70 years.
Can I withdraw money from my wallet?
No, you cannot. However, if you decide to close your account, we will refund your balance to your personal bank account. Please note that we can only refund you your initial payments and NOT the winnings. After closing an account, all your winnings will be forfeited!
How do I redeem my discount?
If you are interested in buying the goods on the discounted price, simply check your current discount rate for the product in your wallet and click the “Buy it now” button.
What’s behind the “Restricted Section”? I can’t see it. When does it become available?
As you climb the different status levels in the app, every level grants access to a new Restricted Section level. What’s behind it? It is restricted. You will see once you reach it.
I can’t log in.
Please send us an email to email@example.com.
I forgot my password.
Open the Allyos App and tap the “Forgot password” next to the padlock icon and enter the email address you used upon registration. We will send you a link to reset it along with your „personal secret question” as a two level authentication.
Shipping and Delivery
Do you ship worldwide?
Yes, we do, however if your shipping address is in a soon-to-open country („inactive country”), you’ll be charged for shipping and liable to pay for customs, too. In such case, before dispatching your item, we will notify you about the approximate additional charges.
How long does it take to have my winning delivered? Who does the shipping? Can I track a package?
If you cannot collect your item and selected one of the shipping methods, our system will notify you about the expected dispatch timeframe. Depending on the item and producer location or the warehouse, shipping can take from 5 to 30 days. You will be notified when the item is shipped and will be provided with a tracking number so you can follow it up.
If I change my mind, can I return my winning? Will you buy it back from me?
After winning an item, you’ll be asked to confirm your winning. After that point there is nothing we can do about it. It’s all yours.